TERMS OF USE

of the company Studyfi s. r. o.

• Company ID No. (IČO): 231 70 671
• VAT No. (DIČ): CZ23170671
• Registered office: Nové sady 988/2, Staré Brno, 602 00 Brno
• Registered with the Regional Court in Brno, Section C, File No. 144461 (hereinafter the “Provider”)

Contact details:

• Email: contact@studyfi.com
• Phone: +420 730 947 497
• Address: Nové sady 988/2, Staré Brno, 602 00 Brno

1. DEFINITIONS

1.1. Defined Terms

For the purposes of these Terms, the definitions set out below shall have the following meaning:

• “AI”: Any artificial intelligence tool used by the Provider as part of the Platform, in particular in the form of a machine learning, deep learning or neural network tool, regardless of whether the rights to this tool belong to the Provider or whether it is a third-party tool.
• “Copyright Act”: Act No. 121/2000 Coll., on Copyright and Rights Related to Copyright and on Amendments to Certain Acts (the Copyright Act).
• “Temporary Files”: That part of the Platform which is transmitted via the network to the User’s computer, in particular files in HTML, CSS, JavaScript and other similar formats stored within the browser in the operating memory of the User’s device, which enable the functionalities of the Platform.
• “Invoice”: A tax or accounting document with the particulars required by generally binding regulations.
• “GDPR”: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
• “Illegal Content”: A part of the Content (i) that is displayed on the Platform and (ii) that actually, or in the Provider’s reasonable opinion, breaches: (a) the Terms; (b) the rights of the Complainant; and/or (c) generally binding regulations.
• “Content”: Any content on the Platform, which includes:
  • (a) User Content: e.g. any texts (including modifications of already existing text), chat messages, comments, photos, videos, files of photos or videos, or generally any files, study materials, lectures, notes, inputs or data that the User inserts or uploads to the Platform.
  • (b) Platform Content: the content of the Platform itself not created directly by Users, e.g. the content of the Wiki or other texts and content available on the Platform. The Platform Content also includes content generated using AI, which is usually distinct from the User Content but arises from processing the User Content using AI (hereinafter the “Generated Content”).
• “Personal Data”: Personal data within the meaning of Article 4(1) of the GDPR that relate to the User or persons on the User’s side.
• “Civil Code”: Act No. 89/2012 Coll., the Civil Code, as in effect on the effective date of the Terms.
• “Payment Gateway”: The Stripe payment gateway (https://stripe.com/) available on, and supported by, the Platform.
• “Platform”: The Provider’s platform named StudyFi, available at https://studyfi.com/app. The Platform comprises a web (and, where applicable, mobile) application focused on more effective learning and the management of study materials using AI. The Platform enables Users, in particular, to upload and organise study materials and to create Outputs, such as notes, mind maps or flashcards, in order to simplify, personalise and accelerate the learning process. The Platform is provided exclusively on the basis of the Agreement and subject to the payment of the Subscription in accordance with the Terms.
• “Terms”: These terms of use.
• “Fee”: Any further fees or amounts that the User pays on the Platform (other than the Subscription), depending on whether and what is stated on the Platform.
• “Subscription”: The amount that is always paid for a Billing Period.
• “Agreement”: The agreement that arises upon the creation of a User Account by the User. On the basis of the Agreement, the User is entitled to use the Platform. Further rights and obligations under the Agreement follow from the Terms.
• “Contracting Parties”: The Provider and the User.
• “Complainant”: A User or a third party who notifies the Provider of the presence of Illegal Content on the Platform.
• “Harm”: Harm to property (actual damage or lost profit) and non-material harm.
• “User”: A User registered on the Platform. However, any visitor is also considered a User, regardless of whether they are registered and have a User Account, to the extent of the obligations under the Terms which, by their nature, apply to anyone who visits the Platform.
• “User Account”: The User’s user account on the Platform, through which they can manage the Subscription or access the Platform and use its functions.
• “Voucher”: A voucher issued by the Provider, with which a unique code is associated, entitling the User to a reduction in the Subscription fee for a specified period. The Voucher is activated by entering the unique code in their user account or during registration on the Platform.
• “Output”: Any output of the Platform, in particular Generated Content, whose creation is directly requested by the User (e.g., flashcards, mind maps).
• “Wiki”: The Studyfi Wiki available on the Platform at the following URL: https://studyfi.com/wiki. The Wiki content consists of Generated Content that arises from part of the User Content, even without the User’s request, i.e., solely on the basis of the Provider’s decision.
• “Customer Review”: Has the meaning set out in Section 13.9 of the Terms.
• “Trial Period”: The period during which the User may try out the Platform before the first Subscription payment, if the Platform offers this.
• “Billing Period”: The period for which a Subscription is charged, according to the offer on the Platform (e.g., the Billing Period is one month if the User chose the one-month subscription renewal option). The actual period for which the Subscription is debited is decisive for determining the length of the Billing Period, not the conversion of the Subscription rate to a specific period.

1.2. Further Interpretation Provisions

Unless otherwise stated in the Terms, words used herein with an initial capital letter shall have the meaning set out above. Headings in the Terms are inserted for convenience only and shall not affect the interpretation of the Terms. References to provisions and annexes in the Terms without specifying another document are references to the provisions and annexes of these Terms. Unless the meaning and context require otherwise, words in the singular include the plural and vice versa. Words shall be interpreted irrespective of gender.

1.3. Consumers and Entrepreneurs

The Terms shall apply to the relationship between the Provider and the User regardless of whether or not the User is a consumer. This shall not apply where it follows from the relevant provision or its context that it applies only to a User who is or is not a consumer or an entrepreneur. A consumer means a consumer within the meaning of Section 419 of the Civil Code, and an entrepreneur means an entrepreneur within the meaning of Section 420 of the Civil Code.

1.4. Obligations Arising from the Platform

Where these Terms refer, explicitly or implicitly, to the Platform, its functionalities, or to any information contained therein, such references define the specific rights and obligations of the Contracting Parties arising from the Platform. The scope, nature and limits of the services provided, as well as the limits of the User’s authorisation, follow not only from the Terms but also from the express textual notices and warnings displayed on the Platform and from its very user interface, its interactive and non-interactive controls, their arrangement and overall visual design. It further applies that the extent to which the technical, algorithmic and software configuration of the Platform actually enables, restricts, or, conversely, absolutely prevents the User from doing something constitutes a material definition of the rights and obligations relating to the use of the Platform. Any technical and software limitations of the Platform are binding on the User, and any attempt to circumvent them constitutes a breach of the Agreement and the Terms. Should any conflict arise between the information, texts, visual arrangement or actual technological functioning of the Platform on the one hand and the provisions contained in these Terms on the other hand, the provisions of these Terms shall prevail in their application and interpretation.

2. INTRODUCTORY PROVISIONS

2.1. Scope of the Terms

The Provider issues these Terms, which govern the rights and obligations of the Provider and the User arising from the Agreement. All rights and obligations arising from the use of the Platform, the User Account and the Agreement are governed by the Terms.

2.2. Availability of the Terms

The Terms are continuously available on the Platform.

2.3. User’s Introductory Representations

A User who is a natural person and who concludes the Agreement represents to the Provider that they have full legal capacity. If the User is a legal entity within the meaning of Section 20 of the Civil Code, the person concluding the Agreement represents that they are authorised to act on behalf of the User to the extent of the Agreement.

2.4. Acceptance of the Terms

By creating a User Account, concluding the Agreement, or by any use of the Platform, the User accepts the Terms.

2.5. Relationship Between the Terms and the Agreement

Provisions deviating from the Terms may be agreed in the Agreement. In the event of a conflict between the conditions contained in the actual text of the Agreement, the Terms or any annex to the Agreement, the provisions in the following order shall prevail (from highest to lowest): 1. the Agreement, 2. any other annex to the Agreement, and 3. the Terms.

2.6. Integral Part of the Agreement

The provisions of the Terms form an integral part of the Agreement.

2.7. Language Versions

The Agreement and the Terms are drawn up in the language corresponding to the language version of the Platform. If the Agreement or part thereof is concluded in several languages, the English version shall prevail over any other version with the exception of the Czech version, and the Czech version shall prevail over all versions, including the English version.

3. CONCLUSION OF THE AGREEMENT

3.1. General

The content of the Agreement consists of the rights and obligations defined in the Terms, unless the Agreement provides otherwise.

3.2. Process of Concluding the Agreement

The User concludes the Agreement by completing the registration form in order to create a User Account and clicking the “Start”, “Create account”, or a similar button or control of similar wording. The User acknowledges that by concluding the Agreement (by clicking such a button) they undertake to pay the Subscription after the expiry of the free trial period, the length of which is stated in the payment interface. If the price, Subscription, Fee or discount is tailored to a User who is a consumer on the basis of automated decision-making, the Provider shall inform the User of this fact on the Platform before the binding acceptance of the offer. The Agreement becomes effective upon payment of the first Subscription, unless a Trial Period is used; otherwise it becomes effective (i) upon confirmation of the proposal to conclude the Agreement by the Provider, (ii) upon the first log-in to the Platform, or (iii) by an action or conduct of the User or a person on the User’s side that already constitutes performance of the Agreement.

3.3. No Entitlement

The User has no legal entitlement to conclude the Agreement. The Provider reserves the right not to confirm the User’s registration, not to conclude the Agreement with the User, or to cancel the registration or withdraw from the Agreement with the User, or to restrict the User’s access to the Platform, in cases where the User cannot be identified or where the User breaches the Agreement, the Terms or generally binding legal regulations in a material manner or repeatedly.

3.4. Making the Platform Available

The Provider shall make the Platform available to the User without undue delay after the Agreement becomes effective.

4. USER ACCOUNT

4.1. Need for an Account

The User creates a User Account within the Platform. The existence of a User Account may be a necessary condition for the ability to use most of the Platform’s functionalities.

4.2. One Account per Person

Each User may have only one User Account.

4.3. Registration Data

As part of the process of creating a User Account, the User fills in the data and Personal Data to the extent required by the Platform. The Platform appropriately indicates which data are mandatory or optional.

4.4. Accuracy of Data

The User undertakes and represents that the User’s data filled in during registration are true, accurate and up to date. If there is any change in the User’s data, the User is obliged to inform the Provider in writing of such change without undue delay, in particular by updating their User Account.

4.5. Rejection of Registration

The Provider reserves the right to reject fictitious, fraudulent or duplicate User registrations, as well as registrations which, in the Provider’s judgement, breach the law of (i) the Czech Republic, (ii) another country in which the User is located, (iii) EU regulation, (iv) public order, (v) ethical rules or good morals, (vi) the Terms, or (vii) the legitimate interests of third parties, other Users or the Provider.

4.6. Sending of the Terms

After completing the registration, the Provider also sends the User the current wording of the Terms in PDF format.

4.7. Protection of Access Credentials

The User is obliged to keep the access credentials to the User Account confidential and not to provide them to third parties. If the Provider sets a certain password strength and the User uses a password to log in, the User is obliged to create a password that complies with these rules.

4.8. Account Compromise

If the User discovers that the User Account may have been made accessible to a third party as a result of the compromise of the access credentials to the User Account (or the compromise of a third-party account through which the User logs in to the User Account), the User is obliged to change the access credentials immediately (or the access credentials to such third-party account).

4.9. Presumption of Correctness

The Provider considers the data stated in the User Account to be correct, true and complete, and is not obliged to verify them further.

4.10. Right to Cancel

The User has the right to change their data in the User Account or to cancel it entirely at any time (through the Platform, if the Platform allows it, or by notifying the Provider).

4.11. Blocking and Deletion of the Account

The Provider may block the User Account, or cancel or delete it entirely and, together with it, remove all data and Content, in particular the User Content or Generated Content relating to the User, in the following cases:

• (a) after the termination of the Agreement;
• (b) the User Account has been inactive for more than one year; or
• (c) if the User materially breaches the Terms (in particular Articles 7, 9, 13, 14 of the Terms) or breaches the Terms repeatedly.

4.12. Liability for Deletion

If the Provider removes the User Account in accordance with the Terms (i.e. in accordance with the Agreement), such removal shall be without compensation, and the Provider shall in no event be liable for any Harm that could thereby arise to the User. In such a case, the Provider is not obliged to pay the User any compensation for Fees or Subscriptions already paid.

4.13. Deletion upon Termination of the Agreement

Termination of the Agreement shall always entitle the Provider to delete the User Account.

4.14. Attribution of Actions

Actions of the User taken on the Platform or in the User Account are attributed to the User without further ado, regardless of whether another person acts on the User’s behalf (including a person who steals the password). The Provider is not obliged to examine whether the person logged in to the User Account is actually the User or a person authorised to act on behalf of the User.

4.15. Personal Data Protection (GDPR)

By creating a User Account, the User represents that they have familiarised themselves with the Privacy Policy.

4.16. Survival of Authorisation to Content

Neither the deletion of the User Account nor any other termination of the Agreement results in the termination of the authorisation to the User Content (Section 5.4 et seq. of the Terms).

5. USER CONTENT

5.1. Technical Limits

The uploading, processing or extent of use of the User Content may be limited in particular by the functionalities of the Platform, the volume of uploaded data or other technical limits.

5.2. Prohibition of Unlawful Content

The User undertakes not to upload to the Platform any User Content that is untrue, outdated or unlawful, or that infringes the rights of third parties or is contrary to these Terms.

5.3. Protection of Good Reputation

The User undertakes to refrain from uploading User Content or any part thereof that could damage the interests or good reputation of the Provider or the Platform, disrupt the functioning of the Platform, or otherwise be contrary to the purpose of the Platform.

5.4. Granting of Authorisation (Licence)

By providing, communicating or uploading User Content to the Platform, the User grants the Provider, in respect of the User Content, a worldwide, non-exclusive, irrevocable and unlimited (in terms of territory, time and subject matter) authorisation and consent to use, store, copy, reproduce, transmit, process, modify, make available to the public and display the User Content, for the purposes of providing services through the Platform, i.e. in particular to display the User Content on the Platform to the extent usual on the Platform with regard to the nature of the User Content, to process the User Content using AI, and to generate and display Generated Content to the extent usual on the Platform. If the User Content is an authorial work, the authorisation under the preceding sentence includes any use of the User Content under Section 12 of the Copyright Act, as well as the User’s consent granted to the Provider in respect of the User Content for its publication, modification, processing including translation, combination with another work, incorporation into a collective work, completion, or use for improving the Platform. The Provider is entitled to use the User Content without attribution of authorship. The User grants the authorisation under this paragraph to the Provider free of charge. The Provider is entitled, but not obliged, to use the User Content, and no rights arise to the User from the Provider’s failure to use it. The User grants the Provider a similar authorisation to the User Content also in the event that the User Content is not an authorial work but is protected by other rights of the User.

5.5. Analogous Application to Generated Content

In the event and to the extent that, for any reason, copyright in the Generated Content arises to the User or a third party (other than the Provider) as a result of the Generated Content having been created by processing the User Content, or as a result of another action or conduct of the User (e.g. individual creative selection, arrangement, modification or supplementation of the Generated Content), the User grants the Provider the same rights and authorisations to the Generated Content as to the User Content under the preceding paragraph.

5.6. User’s Representations upon Uploading

By providing, communicating or uploading User Content to the Platform, the User represents and undertakes that:

• (a) they hold sufficient rights to the User Content;
• (b) they are authorised to grant the Provider the authorisation under Section 5.4 (and, where applicable, under Section 5.5) of the Terms;
• (c) by using the User Content (i) in the manner under Section 5.4 of the Terms, (ii) in the manner otherwise described in the Terms, or (iii) in the manner usual on the Platform, the Provider will not infringe the rights of third parties or generally applicable legal regulations;
• (d) by processing the User Content and generating and displaying the Generated Content (created from the User Content) on the Platform, the Provider will not infringe the rights of third parties or generally applicable regulations;
• (e) the User Content does not contain any software virus or other files or programs that could destroy, damage or limit the Platform's functionality for the Provider or other Users; and that
• (f) the User Content does not breach the Terms.

5.7. Representations Regarding Personal Data

In relation to Personal Data that form part of the User Content, the User further represents and undertakes that:

• (a) they are authorised to provide the Provider with the Personal Data for processing, i.e. that they are the data subject of the Personal Data within the meaning of Article 4(1) of the GDPR or the controller of the Personal Data within the meaning of Article 4(7) of the GDPR;
• (b) if they are the controller, that they obtain, process and manage the Personal Data in accordance with the GDPR and other generally binding legal regulations, in particular that they inform the data subjects about the processing of their Personal Data pursuant to Articles 12 and 13 of the GDPR;
• (c) the Personal Data are accurate and correspond to the specified purpose of processing and are to the extent necessary to fulfil the specified purpose (for use on the Platform); and that
• (d) the User is, in accordance with the GDPR and other generally binding legal regulations, authorised to entrust the Provider with the processing of the Personal Data and to provide the Provider with a valid legal basis for their processing, to the extent and for the purpose necessary within the use of the Platform.

5.8. Third Parties in the User Content

If the User Content contains the likeness of a third party, in particular by depicting or otherwise capturing them, or if a third party participated in the creation of the User Content in any other way, the User, by uploading the User Content to the Platform, represents and undertakes that:

• (a) they have settled the rights with such third party (in particular obtained all necessary authorisations or consents); and
• (b) they upload the User Content with that third party’s consent.

5.9. Review of Content

The Provider does not actively monitor the legality of the User Content or the Generated Content, and therefore does not play a role of such a nature that it could be concluded that it is aware of or controls the User Content or Generated Content. However, the Provider is entitled (but not obliged) to carry out a preventive review of the legality of the User Content and Generated Content. In the event that the User Content or Generated Content (i) could breach the Terms, generally binding legal regulations or good morals, or (ii) could interfere with the rights of third parties or the Provider, the Provider is entitled to delete the User Content or Generated Content at any time.

5.10. Quality of the User Content

The Provider is not liable for the quality, legality or other characteristics of the User Content or Generated Content. The Provider merely facilitates and technically ensures the processing of the User Content and the display of such User Content or Generated Content.

6. OUTPUTS, GENERATED CONTENT AND AI

6.1. Nature of AI and Inaccuracies (Hallucinations)

The Platform uses AI to process User Content and to create Generated Content and Outputs. The User acknowledges that AI is a probabilistic technology based on machine learning, which may produce unpredictable, inaccurate, incomplete or misleading results (so-called hallucinations). AI has no genuine understanding of the world or the ability to verify facts. AI may therefore sometimes exhibit errors (in particular the generation of incorrect or irrelevant information). Use of the Platform may constitute indirect interaction with AI.

6.2. Verification of Outputs and Exclusion of Liability

All Outputs and Generated Content serve solely as an aid and a supporting tool. The User is obliged to independently verify each Output and Generated Content and to assess its correctness against trustworthy sources. The Provider bears no liability for any Harm (including failure in studies, examinations or professional life) that may arise to the User or third parties from reliance on the information contained in the Outputs or Generated Content.

6.3. Automated Generation of Content for the Wiki

The User acknowledges and agrees that the Provider is entitled to use the uploaded User Content for the automated creation of Generated Content, which becomes part of the Wiki. This process (the processing of the User Content into the Wiki) takes place fully automatically and may occur even without an express request or prior notice to the User, solely on the basis of the system settings and the Provider’s decision. By uploading User Content to the Platform, the User accepts that their study materials may be algorithmically extracted, summarised and incorporated into the Platform’s shared knowledge database (i.e. into the Wiki).

6.4. Licence for Wiki Content

Unless the Provider stipulates otherwise for the Wiki, the provisions of the Terms governing Content, in particular Section 10.1 et seq. of the Terms, apply to the Wiki content. If the Provider stipulates other licensing or further conditions for content available on the Wiki:

• (a) the User may use the Wiki content under such licensing or further conditions; and at the same time
• (b) notwithstanding Section 1.4 of the Terms and notwithstanding any licensing or further conditions or other texts stated on the Platform for the Wiki content, it applies that, in such a case, the Provider grants the licence or other authorisation to the Wiki content (in particular to the Generated Content) at most to the extent that the Provider itself holds it, in particular having regard to the fact that the Generated Content was created using AI or by processing User Content.

6.5. User’s Liability for Outputs

The User uses the Outputs and the Generated Content entirely at their own risk. In relation to the Outputs and the Generated Content, the Provider makes no representations, warranties or assurances (whether express or implied), in particular, but not exclusively, regarding:

• (a) their factual, technical or legal correctness and overall freedom from errors;
• (b) their reliability and usability for any specific purpose of the User; and
• (c) their suitability as a reliable basis for learning, study, or any business, legal or personal decision-making of the User or third parties; and
• (d) the professional quality, currency, logical consistency or usability of the Outputs and the Generated Content.

6.6. Use by Other Users

The User acknowledges that the Outputs or the Generated Content may also be used by other Users within the Platform or may otherwise be displayed on the Platform. The User is therefore obliged to ensure that the User Content or parts thereof do not contain information that could be considered confidential.

6.7. Third-Party Tools (API)

The User acknowledges that the AI functionalities may be provided through application programming interfaces (APIs) of third-party providers (e.g. creators of large language models). The functioning of the Platform and the creation of Outputs are directly dependent on the availability of these third-party services. The Provider is not liable for outages, limitations of generation speed, or the permanent or temporary unavailability of AI functions caused on the part of such third parties.

7. INDEMNIFICATION

7.1. Indemnification Undertaking

If a third party, including a public authority, asserts any claim or other right against the Provider as a result of the User breaching the Terms, or as a result of a representation of the User contained in the Agreement (in the Terms) proving to be untrue, incomplete or misleading, in particular to the extent of the obligations and representations under Sections 5.3, 5.6, 5.7 and/or 5.8 of the Terms, the User undertakes to defend the Provider and to compensate the Provider for any Harm arising therefrom or from the subsequent conduct of the User. In particular, in such a case the User undertakes (i) to reimburse the Provider for the costs of legal representation (chosen by the Provider), in the amount under Decree No. 177/1996 Coll., as in effect on the date of provision of the relevant legal service act, or in the amount of the demonstrably actually incurred costs of legal representation, at the Provider’s choice, and (ii) to provide the Provider with the necessary cooperation (in particular to provide all information and documents that the Provider requests). The obligation to compensate the Provider for all Harm also includes (i) the payment of penalties imposed on the Provider by a public authority, (ii) the reimbursement of amounts that the Provider had to pay, on the basis of a decision in such proceedings, to the third party that asserted the claim, or (iii) the reimbursement of the amount that the Provider voluntarily paid to a third party in order to terminate or avoid such proceedings.

8. SUBSCRIPTION, FEES AND PAYMENT TERMS

8.1. Payment of the Subscription

The User pays the Subscription always for a Billing Period.

8.2. Due Date

The Subscription is due immediately after the User expresses interest in concluding the Agreement (e.g. during registration), for the first Billing Period. Each further Subscription is always due at the beginning of each subsequent Billing Period (no later than the 1st day of such Billing Period) for that subsequent Billing Period, and shall be paid by debiting the amount from the User’s bank account (or another similar account), via the Payment Gateway and in the amount of the relevant Subscription.

8.3. Trial Period

Notwithstanding the foregoing, if the Platform offers a Trial Period, the User does not pay a Subscription for the Trial Period. In such a case, the first Subscription will be charged on the first day of the Billing Period immediately following the end of the Trial Period. The length of the Trial Period follows from the Platform. The Provider reserves the right to limit individual functionalities of the Platform during the Trial Period (i.e. during the Trial Period the Platform need not offer all of its functionalities).

8.4. Recurring Payment (Automatic Renewal)

The User authorises the Provider and the Payment Gateway to regularly and automatically debit the Subscription in accordance with the Agreement. The User agrees to any settings and parameters of automatic renewal and to the storage of payment details.

8.5. Non-Payment of the Subscription

If the Subscription cannot be debited via the Payment Gateway or if the Subscription is otherwise not paid, the Provider is entitled to:

• (a) prevent the User from using the Platform;
• (b) cancel or restrict the User Account; and
• (c) or delete, restrict or block any Outputs, Generated Content or User Content relating to the User.

8.6. Fees

Certain actions or functions on the Platform may be subject to a Fee, where this follows from the Platform. A description of any Fees is stated on the Platform. The provisions on the Subscription apply mutatis mutandis to the Fee, and the other payment terms apply accordingly.

8.7. Delaying Functionalities

The Provider is entitled to delay making the functionalities of the Platform available to the extent of the Agreement until the Payment Gateway confirms to the Provider that the Subscription has been debited or booked.

8.8. Delaying Actions

The Provider is further entitled to delay performing an action that was subject to a Fee until it is confirmed that the Fee has been debited or booked.

8.9. Reversal of an Action

In the event that the Provider (i) activates a paid plan/User Account or (ii) performs an action subject to a Fee, and it subsequently transpires that the Subscription or Fee was not duly debited or booked, the Provider is entitled, with immediate effect and without prior notice, to prevent or restrict the User’s access to such functionalities. The Provider is also entitled to cancel any action already performed, to invalidate its outputs, or to restore the state of the Platform to that prior to its performance, where this is technically and factually feasible. This is without prejudice to the Provider’s right to claim payment of the amount due for performance already actually consumed.

8.10. Method of Payment

The User pays the Subscription or Fees only via the Payment Gateway, unless the Contracting Parties agree otherwise in the Agreement.

8.11. Payment Gateway Terms

The User acknowledges that their rights and obligations are also governed by the terms and conditions or the personal data processing document of the Payment Gateway.

8.12. Following Instructions

The User is obliged to follow the Provider’s payment instructions; this also applies to the instructions of the Payment Gateway to which the User is referred from the Platform.

8.13. VAT

If the Provider is a VAT payer, all amounts stated on the Platform are inclusive of VAT.

8.14. Voucher

Vouchers cannot be combined with one another, unless expressly stated otherwise. The Provider grants any discount under a Voucher always subject to the condition subsequent of a breach of the Agreement or the Terms by the User. If the User breaches the Agreement or the Terms, the User is obliged, within 5 (five) days of such breach, to pay the Provider an amount corresponding to the discount granted.

8.15. Electronic Invoice

The Provider shall issue an Invoice in respect of payments made by the User on the basis of the Agreement. The Provider shall issue the Invoice to the User after payment of the relevant amount and shall send it in electronic form to the User’s email registered in their User Account.

8.16. Consent to Electronic Form

The Contracting Parties agree to the use of Invoices in electronic form.

8.17. Validity of Prices and Obvious Errors

All amounts or information, in particular the amount of Fees or the amount of the Subscription, remain valid for as long as they are displayed on the Platform. In the event of an obvious technical error in stating their amount, the Provider has no genuine intention to provide the services under such conditions. In the event that it appears that the relevant action was performed with an obviously erroneous Subscription and/or Fee, the Provider undertakes to notify the User of this fact without undue delay after it discovers the error. In this case, such action was not lawfully performed due to the absence of intention on the part of the Provider. If the Contracting Parties do not reach agreement on the method of resolution, the Provider is entitled to cancel such action and restore it to its original state. The User may contact the Provider at any time in order to resolve such a situation.

8.19. Tailoring of Prices

The Provider may display to Users individual, retention-based, time-limited or otherwise tailored offers of the Subscription, Fee or discount. If the price, Subscription, Fee or discount is tailored to a User who is a consumer on the basis of automated decision-making, the Provider shall inform the User of this fact in a clear and comprehensible manner before the binding acceptance of such offer. The Provider is entitled to display and present to Users individualised, retention-based, time-limited or otherwise modified offers of the Subscription, Fees or discounts. In the event that the amount of the Subscription, Fee, discount or any other price offer is tailored to a User in the position of a consumer on the basis of automated decision-making, the Provider shall inform the User of this fact in a clear and comprehensible manner. For the avoidance of doubt, the Provider expressly states that the relevant automated decision-making and the associated price tailoring is not primarily based on extensive profiling of the User’s Personal Data, but is based predominantly on aggregated and statistical data, geographic location (country), transaction history (e.g. previously paid Subscriptions) or other non-targeted operational metrics of the Platform.

8.21. Fallback

In the event that payment of the relevant amount via the Payment Gateway (or another supported payment method) is, for any reason, not successfully completed, or if making such payment is objectively or technically impossible, the relevant amount becomes due on the basis of an Invoice issued by the Provider. In such a case, the User is obliged to pay the amount due no later than the due date stated on the relevant Invoice.

9. ILLEGAL CONTENT

9.1. Notification of Illegal Content (Notice-Takedown)

If the Complainant discovers that Illegal Content is present on the Platform, they may contact the Provider by means of a reasoned notice. In such cases, the Provider proceeds in accordance with the “notice-takedown” principle, if it concludes, on the basis of the Complainant’s notice, that this is indeed Illegal Content. The Complainant may use the contact details set out at the beginning of the Terms, or use the functions on the Platform, where the Platform itself allows this. The Complainant’s notice shall contain at least:

• (a) a physical or electronic signature of the Complainant or of a person authorised to act on behalf of the Complainant;
• (b) identification of the work protected by copyright or other rights, including a reference to the Illegal Content, e.g. a screenshot or other information enabling the Illegal Content to be located on the Platform;
• (c) reasoning or information reasonably sufficient to enable the Provider to verify, without disproportionate effort, that the display or publication of the Illegal Content on the Platform infringes the Complainant’s rights, or that the Illegal Content breaches generally binding regulations;
• (d) information reasonably sufficient to enable the provider of the services to contact the Complainant, such as an address, email address or telephone number; and
• (e) a statement confirming the Complainant’s good faith that the information and assertions contained in the notice are accurate and complete.

9.2. Confirmation of Receipt

The Provider shall, without undue delay, confirm to the Complainant by electronic means the receipt of their notice.

9.3. Processing of Notices

The Provider processes and decides on all notices submitted in accordance with this Article of the Terms in a timely, impartial and objective manner and with due care.

9.4. Removal of Content

In the event that the Provider, on the basis of its assessment, concludes that the Content is Illegal Content, it shall proceed to remove or disable access to it, or apply another measure in accordance with these Terms. The Provider shall inform (i) the affected User, if the Illegal Content was uploaded by the User, and (ii) the Complainant, of this decision and its reasoning.

10. CONTENT, COPYRIGHT AND THE PLATFORM

10.1. Prohibition on Copying Content

The User undertakes not to download, copy or use the Content other than through the Platform and to the extent that the Platform expressly permits. In particular, the User undertakes to refrain from using any robots, crawlers, applications or software for searching and examining the Platform, or any other automated device, method or process for accessing, obtaining, indexing or reproducing the Content or any part thereof.

10.2. Prohibition on Endangering the Provider’s Rights

The Platform, its content and the form capturing such content (in particular the graphic appearance and layout, etc.) and their respective parts belong to the Provider and are protected by intellectual property rights (in particular as authorial works, databases, trademarks, industrial designs, etc.). The User is obliged to refrain from any conduct by which they could infringe or endanger the said intellectual property rights of the Provider.

10.3. Licence to Temporary Files

The Provider grants the User a worldwide, non-exclusive, revocable and limited licence to the Temporary Files for the duration of the use of the Platform, in order to use them in the usual manner intended to ensure the anticipated functionality of the Platform.

10.4. Reservation of Rights

All rights to the Platform and to any other use of the Provider’s intellectual property rights, except for the rights that the Provider has expressly granted to the User, are reserved by the Provider for itself.

10.5. Liability for Interference and System Load

The Provider is not liable for errors arising as a result of interference by third parties with the Platform or as a result of its use contrary to its purpose. When using the Platform, the User must not use procedures that could disrupt the function of the system or disproportionately burden the system.

10.6. Links to Third-Party Websites

The Provider notifies the User that clicking on certain links on the Platform may result in leaving the Platform and being redirected to the websites of third parties.

10.7. Proper Use

Everyone is obliged to use the Platform only for the designated purpose and in the usual manner, i.e. through a browser and the user interface.

10.8. Required Browser Technologies

In order to use the Platform to its full extent, the User must use certain technologies or browser options, e.g. activate JavaScript or have the necessary cookies enabled in the browser.

10.9. Outages and Maintenance

The User acknowledges that the Platform need not be available continuously, in particular with regard to the necessary maintenance of the Provider’s hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

10.10. Prohibition on Damaging Infrastructure

The User must not use the Platform in a manner that could cause Harm to the Provider or third parties, or otherwise damage the Platform or the hardware or software of the Provider or a third party.

10.11. Extraordinary Suspension of the Service

The Provider may, for serious reasons, temporarily cease (wholly or partially) to provide the Platform, in particular in connection with a cybersecurity incident or in the event of a serious malfunction of the Platform that needs to be addressed by a necessary shutdown.

10.12. Prohibition on Misuse of AI (Prompt Injection and Scraping)

The User undertakes not to use the Platform to circumvent the security or technological measures of the AI. It is strictly prohibited to enter into the Platform any User Content, commands or prompts that aim to:

• (a) manipulate the behaviour of the AI contrary to the purpose of the Platform (e.g. prompt injection);
• (b) gain access to the system instructions, source code, or architectural elements of the AI;
• (c) generate Illegal Content, malware, disinformation or content manifestly damaging public morals;
• (d) excessively and artificially burden the Platform’s infrastructure by machine generation (e.g. through bots or automated scripts).

10.13. Prohibited Conduct

In particular, the User must not:

• (a) use the Platform contrary to the obligations it has towards the Provider, or contrary to the Terms or generally binding legal regulations;
• (b) use the Platform for unlawful activities, such as, in particular, criminal activity, infringement of copyright, infringement of trademark rights or infringement of other legal regulations on the protection of intellectual property, or to offer or sell illegal goods;
• (c) interfere with the privacy of any person in an unlawful manner, e.g. by unlawful processing of Personal Data;
• (d) use the Platform in a manner that would lead to a breach of the GDPR or other regulation in the area of Personal Data by the User or the Provider;
• (e) attempt to gain unauthorised access to the Platform, to the User Accounts of other Users or to the Provider’s servers;
• (f) prevent authorised persons from accessing the Platform, or enable third parties who are not authorised to do so to access or use the Platform on behalf of the User;
• (g) translate, reproduce or transfer the Platform or its source or machine code, or assign the rights to use the Platform;
• (h) provide the Platform to third parties, in particular sell, sublicense, rent, sublease or lend it;
• (i) decompile, modify, process, reverse-engineer or otherwise alter the Platform or any part thereof, or any database included or used within the Platform;
• (j) act or fail to act contrary to public morals or public order, or restrict the exercise of the rights of third parties.

10.14. Updates and Changes to Functionalities

The Provider is entitled to carry out updates of the Platform. For the purpose of maintaining the quality of the services and the Platform, or due to changes in generally binding legal regulations, the Provider is entitled to develop, change or cease to offer the Platform and its individual functionalities, without prior notice.

10.15. No Guarantee of Improvements

Notwithstanding the foregoing, the Provider does not guarantee any updates or improvements to the Platform, nor that all functionalities of the Platform will be maintained, or that they will be maintained under the existing conditions.

11. DURATION OF THE AGREEMENT

11.1. Duration of the Agreement and Automatic Prolongation

The Agreement is concluded:

• (a) if no Trial Period is used at the outset, for the duration of the Billing Period, whereby the Contracting Parties agree that upon expiry of the agreed duration the Agreement is automatically renewed (so-called automatic prolongation), even repeatedly, always for a period corresponding to the length of the Billing Period, without the need to conclude a written amendment to the Agreement. Automatic prolongation of the Agreement shall not occur solely in the event that:
  • (i) either of the Contracting Parties notifies the other Contracting Party in writing, during the ongoing Billing Period, that it has no interest in the further duration of the Agreement; or
  • (ii) the User actively cancels the Subscription, or the Subscription for the subsequent Billing Period is not successfully paid by the User.
• (b) if a Trial Period is enabled and the User makes use of this option, for the duration of the Trial Period. If the User does not terminate the Agreement before the expiry of the Trial Period or does not prevent the payment of the Subscription, the Agreement is automatically renewed upon the lapse of the Trial Period for the duration of the first Billing Period and continues thereafter under the provisions of point (a) above.

11.2. Termination of the Agreement

Either Contracting Party is entitled to terminate the Agreement by notice (even without stating a reason), whereby in such a case the obligation under the Agreement ceases upon the expiry of the last day of the ongoing Billing Period. The following are also deemed to constitute notice of termination:

• (a) factual conduct of the Provider, in the event that the Provider, in accordance with these Terms, cancels the User Account or permanently prevents the User, by technical means, from using the Platform; or
• (b) factual conduct of the User, if the User cancels their User Account or prevents the payment of the further Subscription.

11.3. No Refund of Payments

Regardless of the manner of termination of the Agreement, and without prejudice to any mandatory provisions of generally binding regulations, the Provider is not obliged to refund any Subscription or Fees already paid, regardless of whether the User used the Platform and what results they achieved using the Platform.

11.4. Provisions Surviving Termination

Termination of the Agreement does not affect the rights and obligations which by their nature are to survive the termination of the Agreement (e.g. Section 5.4 et seq. or Section 7.1 of the Terms).

11.5. Right to Withdraw

The Contracting Parties have the right to withdraw from the Agreement where the Agreement, the Terms or the law so provides.

11.6. Consumer’s Withdrawal Without Cause (14-Day Period)

If the User is a consumer, they have the right to withdraw from the Agreement without cause pursuant to Section 1829 of the Civil Code, within 14 (fourteen) days of the Platform being made available. The withdrawal from the Agreement must at least be dispatched to the Provider within the period stated in the preceding sentence.

11.7. Exception to the Consumer’s Right of Withdrawal

A User who is a consumer acknowledges, however, that they do not have the right to withdraw from the Agreement (Section 1837(1)(l) of the Civil Code) if the Provider has commenced the performance of its obligation at the express request of the User before the expiry of the period for withdrawal from the Agreement. The User hereby expressly requests that the Provider commence the performance of its obligation before the expiry of the period for withdrawal from the Agreement, and expressly acknowledges that in such a case they will not have the right to withdraw from the Agreement.

11.8. Model Withdrawal Form

To withdraw from the Agreement, the User may use the model form provided by the Provider. The model form can be found here.

11.9. Where to Send the Withdrawal

The User may send the withdrawal from the Agreement in particular to the contact address, to any establishment of the Provider, to the Provider’s registered office, or to the Provider’s contact email.

11.10. Mutual Settlement upon Withdrawal

In the event of justified withdrawal from the Agreement, the Agreement is cancelled. However, the Contracting Parties shall not return to each other the performance to the extent already performed, having regard to the fact that this is a long-term Agreement concerning recurring performance.

12. DEFECTIVE PERFORMANCE AND COMPLAINTS

12.1. Legal Framework for Defective Performance

The rights and obligations of the Provider and the User regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925 and, if the User is a consumer, also Sections 2389a to 2389u of the Civil Code).

12.2. Exclusion of Defects for Free Use

To the extent that the Platform is made available to the User free of charge, the User has no rights arising from defective performance. This does not apply where the Provider processes Personal Data not solely for the purposes of providing the Platform or fulfilling its statutory obligations, i.e. in particular where the Provider uses the User’s Personal Data for advertising targeting (for more on this, see the Privacy Policy).

12.3. Amount of the Discount for Defective Performance

The User has no right to a discount on any amount, or right to a refund of any amount, if they have rights arising from defective performance solely on account of the processing of Personal Data under the preceding paragraph. Any discount on the Fee or Subscription shall be proportionate, having regard to (i) the extent of the malfunction or defect in the functionality of the Platform and (ii) the duration of the Agreement during which the Platform exhibits defects. A discount on the price or fee is always calculated from the (relevant) price or fee (e.g. from the Fee or Subscription). The discount on the price or amount is never higher than the amount itself that the User, in accordance with the Terms, paid for the performance that is defective.

12.4. When the Provider Performs Defectively (Definition of Defect)

If the User has rights arising from defective performance, then it applies that the Provider performs defectively in particular in the following cases:

• (i) if the Platform does not correspond to the Agreement, as well as to the functionality, compatibility, interoperability and other agreed characteristics;
• (ii) if the Platform is not fit for the purpose agreed in the Agreement or for the purpose that the User requires and with which the Provider agreed;
• (iii) if the Platform is not provided with the agreed accessories and instructions for use that the User may reasonably expect, in particular instructions for use and the possibility of user support;
• (iv) if the Platform is not fit for the purpose for which digital content of this kind is usually used, including with regard to the rights of third parties, legal regulations and the technical standards or codes of conduct of the relevant sector, or, in the absence of technical standards;
• (v) if the Platform, in terms of its scope, quality and other performance parameters, including functionality, compatibility, accessibility, continuity and security, does not correspond to the usual characteristics of digital content of the same kind that the User may reasonably expect, also having regard to public statements made by the Provider or another person in the same contractual chain, in particular by advertising or labelling; this does not apply if the Provider proves that it was not aware of the public statement, or that, by the time of conclusion of the Agreement, the statement had been corrected at least in a comparable manner to that in which it was made, or that it could not have had an influence on the decision to conclude the Agreement;
• (vi) if the Platform is not provided with the accessories and instructions for use that the User may reasonably expect; or
• (vii) if the Platform does not correspond to the trial version or preview that the Provider made available before the conclusion of the Agreement.

12.5. Period for Exercising Defect Rights

The User may exercise the right arising from defective performance before a court, provided that they notified the Provider of the defect during the duration of the Agreement without undue delay after they had the opportunity to inspect the Platform and to detect the defect with sufficient care, either by designating the defect or by notifying how it manifests itself.

12.6. Primary Defect Claims (Repair and Supplementation)

If the Provider performs defectively, the User may demand:

• (a) repair, unless the repair would involve disproportionate costs with regard to the Platform and its functionalities; disproportionate costs mean, for example, the costs of a repair that would involve any interference with the source code; the Provider shall remedy the defect within a reasonable time after it is notified, so as not to cause the User significant inconvenience, taking into account the nature of the Platform; or
• (b) the supplementation of what is missing, where this is conceivable given the nature of the Platform and the defect.

12.7. Secondary Claims (Discount and Withdrawal)

Instead of the rights under the preceding paragraph, the User may withdraw from the Agreement, or also demand a discount on the amount they paid, in the event that:

• (a) the Provider has not remedied the defect in accordance with the Terms, or it is evident from the Provider’s statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the User;
• (b) the defect manifests itself even after remedy; or
• (c) the defect constitutes a material breach of the Agreement.

12.8. When Defect Rights Do Not Apply

Rights arising from defective performance do not belong to the User if they knew or must have known about the defect, and further if the User caused the defect themselves, in particular by acting contrary to the Agreement, the Terms or the Provider’s instructions.

12.9. Recommended Complaint Procedure

When notifying defects (making a complaint), the Provider recommends that the User specify the defect, give an exact description of the nature of the defects, and state the method of handling the complaint they require. The User may send the exercise of rights arising from defective performance, among other things, to the address of the Provider’s registered office or to the Provider’s email address stated at the beginning of the Terms.

12.10. Place of Acceptance of the Complaint and Confirmation

The Provider is obliged to accept the notification of a defect (complaint) at any establishment, or also at its registered office or place of business. The Provider is obliged to issue the User a written confirmation of (i) when the User exercised the right, (ii) what the content of the complaint is, and (iii) what method of handling the complaint the User requires. The confirmation also contains (iv) the User’s contact details.

12.11. Period for Handling the Complaint (30 Days)

The Provider handles complaints no later than 30 days from the date they are made, unless agreed otherwise with the User. Within this period, the Provider is obliged to inform the User of the outcome of the complaint. The Provider shall issue the User a written confirmation of the date and method of handling the complaint, including confirmation of the performance of the repair and its duration, or, where applicable, a written justification for the rejection of the complaint. If the Provider is in default with handling the complaint, the User has the right to withdraw from the Agreement, or also the right to a discount on the relevant amount.

12.12. Reimbursement of Complaint Costs

In accordance with the Civil Code, the User has the right to reimbursement of the costs reasonably incurred in exercising the complaint. The User must exercise the right to reimbursement of these costs within one month after the expiry of the period within which the defect must be notified.

12.13. Exceptions for Entrepreneurs

If the User is not a consumer, then:

• (a) Section 12.4 of the Terms does not apply, and the concept of a defect shall, for the purposes of defective performance, be interpreted only with regard to Section 1914 et seq. of the Civil Code; and
• (b) the User does not have the rights under Sections 12.10 to 12.12 of the Terms; and
• (c) the User does not have the right to withdraw from the Agreement under Section 12.7 of the Terms.

13. SPECIAL PROVISIONS FOR USERS WHO ARE CONSUMERS

13.1. Applicable Provisions

If the User is a consumer, the statutory provisions concerning consumers apply to the Agreement (in particular Sections 1810 to 1840 of the Civil Code, and, where applicable, also Section 2389g et seq. of the Civil Code, or other provisions which, in the case of the Agreement, concern consumers, as well as the provisions of Act No. 634/1992 Coll., on Consumer Protection).

13.2. Interpretation of the Term

Where the term “User” is used further in this Article of the Terms, it means a User who is a consumer.

13.3. Trade Licence

The Provider is authorised to conduct business on the basis of a trade licence. The Provider’s activity is not subject to any other authorisation. Trade licensing supervision is carried out, within its competence, by the relevant Trade Licensing Office (https://www.rzp.cz/).

13.4. Codes of Conduct

The Provider is not bound by any codes of conduct in relation to the User.

13.5. Supervisory Authority (Czech Trade Inspection)

Supervision of compliance with consumer protection legislation is carried out by the Czech Trade Inspection Authority (http://www.coi.cz/). The Czech Trade Inspection Authority is the entity for the out-of-court resolution of consumer disputes arising from the Agreement or these Terms.

13.6. Out-of-Court Dispute Resolution (ADR)

In the event that a consumer dispute arises between the Contracting Parties from the Agreement which cannot be resolved by mutual agreement, the User may submit a proposal for the out-of-court resolution of such dispute to the designated entity for the out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email: adr@coi.cz, web: https://www.coi.cz/informace-o-adr/.

13.7. Handling of Complaints and Interest Associations

Any complaints are handled by the Provider through its contact email stated at the beginning of these Terms. The User may further contact the entities stated above in this Article. Consumers’ rights are also defended by their interest associations and other entities for their protection, e.g. the Czech Consumers’ Association (Sdružení českých spotřebitelů, z. ú.) (address: Tř. Karla IV. 430, 500 02 Hradec Králové, web: www.konzument.cz, email: spotrebitel@regio.cz, telephone: +420 495 215 266).

13.8. Online Dispute Resolution Platform (ODR)

To submit a complaint concerning the Agreement and to find an alternative dispute resolution entity, the online platform established by the European Commission at http://ec.europa.eu/consumers/odr/ may also be used.

13.9. Verification of Customer Reviews

If the Provider publishes on the Platform reviews of third parties who have used the Platform, have experience with the Provider, or have ordered another product from the Provider (hereinafter the “Customer Review”), the Provider shall inform, in an appropriate manner, (i) whether and how the given Customer Review is verified, or (ii) whether it is a paid Customer Review. If this information is not stated in an appropriate manner for the Customer Review, the Provider hereby informs the User that the Customer Review is not verified and that it is not a paid Customer Review.

14. LIMITATION OF THE PROVIDER’S LIABILITY

14.1. Exclusion of Implied Warranties and Waiver of Rights

The Provider’s liability is governed exclusively by the provisions of these Terms. All rights not expressly granted therein are excluded, regardless of their legal basis. The Provider expressly excludes all implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement. The User hereby, to the maximum extent permitted by generally binding legal regulations, waives the rights arising from the Provider’s defective performance under the Agreement, the rights arising from the Provider’s default, and the rights to compensation for Harm against the Provider that could arise to them in causal connection with the use of the Platform.

14.2. Provision on an “AS-IS” Basis

The Provider provides the User with the Platform and all services on an “AS-IS” basis. In relation to the Platform and the services, the Provider provides no warranties of any kind (e.g. of correctness, completeness or functionality). Unless expressly agreed otherwise, the Provider does not guarantee the constant availability of the Platform. The Provider is not liable for the Platform working without defects with other hardware or software, or for it fulfilling its intended purpose. The Provider further does not warrant, and cannot warrant, the performance or results that the User might achieve by using the Platform. The Provider bears no liability for any direct, indirect, incidental, special, consequential or exemplary Harm, including Harm to good reputation, Harm caused by the loss of data, User Content, Outputs, Generated Content or other information, or Harm from other intangible or tangible losses (even if the Provider had been advised of the possibility of such Harm arising to the User), all arising from the use of, or inability to use, the Platform.

14.3. Security and Correction of Errors

The Provider makes no representations or warranties that the use of the Platform will be uninterrupted, error-free or secure. The Provider further does not warrant that all defects will be corrected.

14.4. Exceptions to the Limitation of Liability

The exclusion of liability for Harm under the Terms shall not apply in the case of intent or gross negligence on the part of the Provider, or in the case of harm to the natural rights of a human being.

14.5. Protection of the Weaker Party

The limitation of the Provider’s liability does not apply where the Provider is in a contractual relationship with a User who is the weaker party, and where, for this reason, a similar limitation of liability cannot be agreed with them. Even in such a case, the Provider’s liability should be limited to the extent set out above to the maximum extent permitted by generally binding regulations, having regard to the mutual position of the User and the Provider.

15. FORCE MAJEURE AND CHANGE OF CIRCUMSTANCES

15.1. Consequences of Force Majeure

The Provider shall not be in default, shall not be liable for defective performance, and shall have no obligation to compensate for Harm caused to the User by the breach of its obligations arising from these Terms, the Agreement or a generally binding legal regulation, if the Provider was prevented from fulfilling such obligation by an obstacle excluding the obligation to compensate for Harm. Such an obstacle is deemed to be an obstacle that is extraordinary, unforeseeable and insurmountable, and that arose independently of the Provider’s will.

15.2. Contractual Definition of Force Majeure and Outages

The Contracting Parties, beyond the scope of the law, expressly agree that an obstacle excluding the obligation to compensate for Harm also includes an outage of the internet connection or electricity supply, natural disasters, attacks on the Provider’s technical equipment, the unavailability of third-party services (typically APIs or other third-party services used by the Platform), and a breach of the User’s obligations in the area of security, even though it need not be an obstacle that, as of the date of conclusion of the Agreement, is entirely unforeseeable.

16. PROTECTION OF PERSONAL DATA

16.1. Privacy Policy

The Provider provides information on the processing of personal data of natural persons in a separate document, the Privacy Policy.

16.2. Cookies

The Provider provides information on the processing of cookies in a separate document, the Cookie Policy.

16.3. Supervisory Authority (Office for Personal Data Protection)

Supervision in the area of personal data protection is exercised by the Office for Personal Data Protection (https://www.uoou.cz/).

17. GOVERNING LAW AND DISPUTE RESOLUTION

17.1. Choice of Czech Law

These Terms, as well as the legal relationships established by the Agreement, are governed by Czech law, with the exclusion of conflict-of-law provisions. In no event shall the United Nations Convention on Contracts for the International Sale of Goods or the United Nations Convention on the Limitation Period in the International Sale of Goods apply. In addition to the provisions excluded elsewhere in these Terms, the application of Sections 557, 558(2), 1732(2), 1740(3) and 1748 of the Civil Code is excluded. If the User is an entrepreneur, the Contracting Parties hereby expressly exclude the application of Sections 1799 and 1800 of the Civil Code, and further Sections 2389a to 2389u of the Civil Code.

17.2. Amicable Dispute Resolution

The Contracting Parties have expressly agreed that all disputes that may arise in the future from the Agreement, or that arise in connection with the Agreement, including disputes regarding its validity, interpretation, performance or termination, the rights arising directly or indirectly from this legal relationship, questions of the legal validity of this legal relationship, and questions of rights related to the aforementioned rights, and even in the event that the Agreement is invalid, cancelled or withdrawn from, shall first be resolved by an attempt at an amicable settlement (by agreement). However, nothing in this paragraph shall be construed as an agreement to enter into a future contract.

17.3. Jurisdiction for Entrepreneurs and Foreign Users

If the User is from another state (other than the state of the Provider’s registered office), disputes arising from or in connection with the Agreement shall be resolved in court proceedings before the courts of the Czech Republic. If the User is an entrepreneur, the Contracting Parties have agreed that all disputes arising from or in connection with the Agreement, including disputes regarding its validity, interpretation, performance or termination, shall be resolved before the courts of the Czech Republic, namely the Municipal Court in Brno or the Regional Court in Brno, depending on subject-matter jurisdiction.

17.4. Consumer Protection under International Law (ROME I)

Nothing in Section 17.1 of the Terms (including the choice of law) excludes the protection afforded to a User who is a consumer by the law of the state in which they have their habitual residence, but only on the condition that they have the right to invoke such protection having regard to Regulation (EU) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (ROME I).

17.5. Jurisdiction for Consumers (BRUSSELS I)

Nothing in Sections 17.2 and 17.3 of the Terms affects the right of a User who is a consumer to use a different court, but only on the condition and under the terms of Regulation (EU) No 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (BRUSSELS I).

18. AMENDMENTS TO THE TERMS

18.1. Authorisation to Amend the Terms and Reasons

The Provider is entitled to unilaterally amend the Terms to a reasonable extent. The Provider shall notify the User in writing of amendments to the Terms (on the Platform or by email). The Provider is thus entitled to amend the Terms in particular with regard to:

• (a) Legal reasons: If there is a change in legal regulations, regulations or other legislative requirements that affect the Platform or the rights and obligations of the Contracting Parties.
• (b) Security reasons: If it is necessary to take measures to ensure a higher level of security of the Platform or to protect the Content.
• (c) Technological changes: If new technologies are introduced, existing technologies are changed, or the Platform is updated.
• (d) Operational reasons: If it is necessary to make changes to the operation of the Platform, for example to improve User comfort, increase efficiency, or change the offering.
• (e) Business reasons: If there is a change in the Provider’s business policy, for example as a result of changes in market conditions, a change of strategy, or reorganisation.

18.2. Notice Period (30 Days) and Acceptance by Silence

Unless the amendments to the Terms are required by a sudden change in legislation, the Provider shall inform the User at least thirty (30) days before the amendment to the Terms, i.e. before the effectiveness of the new wording. If the User does not agree with the new wording of the Terms, they have the right to reject the amendment to the Terms, which is deemed to be a termination of the Agreement as of the effective date of the new Terms. The failure of the User to deliver timely notice of termination under the preceding sentence, or the failure to deliver timely consent of the User to the amendment to the Terms, constitutes the User’s consent to the amendment to the Terms. The Contracting Parties intend to establish between themselves this practice, consisting in the acceptance of an amendment to the Terms also by silence.

18.3. Effectiveness of Subscription Price Changes

Notwithstanding Section 18.2 of the Terms, if the Provider changes (i) the amount of the Subscription or (ii) the length of the Billing Period, these changes take effect from the beginning of the following (or some further, at the Provider’s decision) Billing Period, whereby here too the Provider shall make reasonable efforts to maintain a sufficient period before the effectiveness of the change. If the User rejects such a change under the preceding paragraph, the Agreement terminates at the end of their current Billing Period.

18.4. Amendment by Active Consent

Instead of the procedure under Sections 18.2 and/or 18.3 of the Terms, the Provider may request confirmation of the new wording of the Terms or the Agreement on the Platform. If the User approves the new wording of the Terms on the Platform, the new Terms are effective against them upon the granting of such consent.

19. FINAL PROVISIONS

19.1. Severability and Written Form

If any provision of the Terms is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Amendments and supplements to the Agreement or the Terms require written form.

19.2. Distance Communication and Costs

The User agrees to the use of means of distance communication when concluding the Agreement. The costs incurred by the User in using means of distance communication in connection with the conclusion of the Agreement (costs of internet connection, costs of telephone calls) are borne by the User themselves, whereby these costs do not differ from the basic rate.

19.3. Prohibition on Assignment of Rights

The User is not entitled, without the prior written consent of the Provider, to assign the rights and obligations under the Agreement to a third party.

19.4. Assumption of Risk of Change of Circumstances

The User assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

19.5. Extended Limitation Period (10 Years)

All rights and claims of the Provider against the User arising from the Agreement, from its breach, or from unjust enrichment of the User in the event of the invalidity, nullity or cancellation of the Agreement, become time-barred within a period of 10 years from the date on which the right could first have been exercised by the Provider.

19.6. Entire Agreement and Exclusion of Customs

All arrangements of the Contracting Parties, emails, communications and other expressions of will of the Contracting Parties contained outside the text of the Terms or the Agreement are irrelevant in relation to these Terms or the Agreement. The Contracting Parties hereby express their will not to take the said sources into account when interpreting their intention. The Contracting Parties hereby declare that, as of the date of conclusion of the Agreement, no practice has arisen between them that could be considered relevant. For relationships arising from or related to the Agreement, the Contracting Parties exclude the application of commercial customs.

19.7. Archiving of the Agreement

The Agreement, including the Terms, is archived by the Provider in electronic form and is not accessible.

In Brno, on 31 July 2026

‍

‍