Test on Quality Management and TQM in Business

Question 1: Devising strategies on how to continually improve is a primary activity of the Check/Analyse stage of the PDCA model.

A. Ano

B. Ne

Explanation: Devising strategies on how to continually improve is an activity that takes place during the Act stage of the PDCA model, not the Check/Analyse stage.

Question 2: The 'Do' step within the PDCA cycle is essential for determining whether a planned change has viability and potential.

A. Ano

B. Ne

Explanation: The study materials indicate that the 'Do' step is essential in determining whether the change has viability/potential.

Question 3: In the Act phase of the PDCA model, institutionalizing a successful improvement means implementing it on a small scale to further confirm its viability.

A. Ano

B. Ne

Explanation: The study materials state that if a change is successful during the Act phase, it should be implemented on a wider scale, not on a small scale.

Question 4: According to the PDCA model, what specific method is employed during the Check/Analyse phase to evaluate the outcomes of a change?

A. Implement the change on a wider scale

B. Use data to analyse the results of change

C. Develop a plan for improvement to processes and systems

D. Implement the processes and systems as planned

Explanation: During the Check/Analyse phase, the study materials explicitly state that businesses should "Use data to analyse the results of change" to determine whether it made a difference.

Question 5: According to the PDCA model, what is the initial key activity a business should undertake during the 'Plan' stage to improve the quality of its products?

A. Identify the problem and develop a plan for improvement to processes and systems.

B. Implement the change on a small scale to determine its viability.

C. Use data to analyse the results of the change and assess its effectiveness.

D. Institutionalise the improvement to meet the needs of the business.

Explanation: In the 'Plan' stage, the business should identify the problem and develop a plan for improvement to processes and systems. This stage also involves answering questions like 'what to do' and 'how to do it', and planning the method to improve product quality. Other options describe activities in the 'Do', 'Check/Analyse', and 'Act' stages respectively.