Flashcards on Quality Management and TQM in Business
Quality Management and TQM in Business: A Student Guide
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Quality Indicators
81 cards
Card 1
Question: What is one strategic role of general management that indicates quality performance?
Answer: Develop, implement and monitor effective strategic plans.
Card 2
Question: How does efficient organisation of resources serve as a quality indicator for general management?
Answer: Allocating resources efficiently to achieve long-term and short-term plans.
Card 3
Question: Why are structured standards and norms a quality indicator for management?
Answer: They allow control mechanisms to be implemented.
Card 4
Question: What ongoing activity should management perform to maintain quality in a changing environment?
Answer: Learn about and understand changes in the business environment on an ongoing basis.
Card 5
Question: Which communication task by management is a quality indicator?
Answer: Effectively communicate a shared vision, mission and values.
Card 6
Question: How does setting direction relate to management quality?
Answer: Management sets direction and establishes priorities for the business.
Card 7
Question: What behavioural expectation from management indicates quality leadership?
Answer: Be prepared to set an example in ethics and productivity for employees.
Card 8
Question: How does proactivity by management act as a quality indicator?
Answer: Being proactive and always seeking to improve competitive advantage over competitors.
Card 9
Question: What deadline-related responsibility of management indicates quality performance?
Answer: Ensure that all departments meet their deadlines and targets.
Card 10
Question: Give an indicator of quality performance in the production function related to equipment use.
Answer: Utilise machines and equipment optimally.