Test on Evolution of Quality Management

Question 1: Total Quality Management primarily focuses on detecting defects in finished products at the end of the production process.

A. Ano

B. Ne

Explanation: Total Quality Management emphasizes 'Do It Right the First Time and Better Next Time' and involves continual improvement. This approach is proactive, focusing on preventing defects and meeting customer expectations, rather than solely detecting defects after production, which was characteristic of the Quality Inspection era.

Question 2: Which of the following statements accurately describe the Age of Craftsmanship in medieval Europe, according to the provided materials?

A. Craftsmen served solely as manufacturers, with quality inspection handled by a separate entity.

B. The guild system ensured rigorous entry criteria and high skills through tests or practical exams.

C. Quality assurance was informal and focused on building quality into the final product based on customer specifications.

D. Manufacturers primarily set their own standards without considering customer requirements, leading to an 'end product inspection' approach.

Explanation: During the Age of Craftsmanship in medieval Europe, skilled craftspersons served as both manufacturers and inspectors, and quality assurance was informal, focusing on customer specifications to build quality into the final product. The guild system played a crucial role, having rigorous entry criteria to guarantee high skills and professionalism. The statement that craftsmen served solely as manufacturers or that manufacturers primarily set their own standards without customer input describes other eras, not the Age of Craftsmanship.

Question 3: Quality Assurance is considered limited to improvements in existing products or processes and does not typically lead to breakthrough improvements or innovations.

A. Ano

B. Ne

Explanation: The study materials state that 'Though an improvement on earlier regimes, Quality Assurance is essentially limited to improvements in existing products or processes and not creative in terms of breakthrough improvements or innovations.'

Question 4: According to the study materials, which of the following are explicitly identified as phases through which Quality has evolved?

A. Blind

B. Potential

C. Strategic

D. Reactive

Explanation: The study materials explicitly state under the section 'Phases of Quality Management' that 'Quality has evolved through the following phases: Blind. (Blind self): Things others know about us that we do not know Potential. (Unknown self): Things neither we nor others know about us'.

Question 5: The second king of ancient Rome divided craftsmen into eight specific guilds, with no other categories.

A. Ano

B. Ne

Explanation: The study materials state that the King divided the craftsmen into 9 guilds, with eight specific categories and the ninth being a catch-all category.