Flashcards on Evolution of Quality Management
Evolution of Quality Management: A Student's Guide
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Quality Management History & Evolution
28 cards
Card 1
Question: What is the Craftsman stage of quality management characterized by?
Answer: Highly skilled individuals working through guilds who built products to customer and product specifications; quality was informal and built into the f
Card 2
Question: Why were craftsmen considered 'true certified Quality Professionals' in early quality history?
Answer: Because they combined manufacturing and inspection, used customer specifications, and underwent rigorous guild entry and training ensuring high skill
Card 3
Question: What features of the guild system supported quality during the Age of Craftsmanship?
Answer: Regulated entry with rigorous criteria and practical exams, organized master/journeyman/apprentice structure, and use of customer specifications for d
Card 4
Question: How did the Industrial Revolution change quality practices?
Answer: It separated planning from execution (scientific management), segmented tasks, and created the role of quality inspectors responsible for inspection r
Card 5
Question: What was Frederick Taylor’s contribution that affected quality management?
Answer: Scientific management: separating planning from execution and task segmentation, which led to inspection becoming a distinct task.
Card 6
Question: What defines the Quality Inspection era (late 1940s–1950s)?
Answer: Mass production focus after WWII with shortage of goods, leading to mass quality inspection to meet demand as production outstripped supply.
Card 7
Question: What is the main purpose of quality inspection as an approach?
Answer: To detect defects by inspecting finished products against standards — a reactive, product-focused approach.
Card 8
Question: How does Quality Control (Fitness to Use) differ from Quality Inspection?
Answer: Quality Control uses intermittent sampling during production stages to detect defects and evaluates fitness to customer requirements, rather than insp
Card 9
Question: What limitation remained in Quality Control despite improvements over Inspection?
Answer: It was still reactive, focused on the product rather than the process, and therefore costly.
Card 10
Question: How is Quality Assurance defined in the content?
Answer: A risk-management concept that seeks to identify, analyze, and prevent risks, and where risks occur take corrective and correction actions to manage t