Test on Conflict Management in Business

Question 1: An accommodating approach to conflict management requires an individual to be assertive and prioritize their own interests.

A. Ano

B. Ne

Explanation: When an Accommodating approach is followed, the person will be cooperative and not assertive, and will probably neglect his/her own interests.

Question 2: Based on the provided study materials regarding conflict management at different levels, which of the following statements is TRUE?

A. Managers should intervene in conflict situations only when the conflicted parties are unable to resolve the situation themselves, focusing first on business goals.

B. Junior employees do not need conflict management skills as it is solely the manager's responsibility to resolve all workplace disputes.

C. Trade unions assist in resolving conflict by forcing employees to set aside their differences and cooperate to achieve organisational goals.

D. The ability to avoid conflict situations is the most effective approach for managers when dealing with ongoing disputes.

Explanation: The study material states that 'The manager should assess the situation. If the conflicted parties are not be able to resolve the situation, he/she should intervene to get people to focus first on the business at hand, before trying to promote their own agendas.' This supports option 0. The material does not explicitly state that junior employees do not need conflict management skills, nor does it state that trade unions resolve conflict by forcing employees to cooperate to achieve organisational goals. While avoiding conflict can be an approach, the material suggests it's for less important issues or can be postponed, not necessarily the most effective for ongoing disputes.

Question 3: A Workplace Forum (WPF) may be established in any business regardless of the number of employees.

A. Ano

B. Ne

Explanation: A Workplace Forum (WPF) may only be established if the business employs 100 employees or more.

Question 4: Which of the following issues are typically dealt with by an employer and a Workplace Forum (WPF) according to the study materials?

A. Health and safety measures

B. Criteria for merits and bonuses

C. Wages

D. Education and training

Explanation: The study materials state that issues dealt with by employer and WPF may include 'Health and safety measures,' 'Criteria for merits and bonuses,' and 'Education and training.' Wages are explicitly excluded as an issue for joint decision-making.

Question 5: Adjusting employee remuneration, such as paying a bonus when company targets are met, is considered a strategy.

A. Ano

B. Ne

Explanation: The study materials specify that a strategy may include 'changing employee's remuneration; paying a bonus if a company is reached', confirming that such actions are indeed considered a strategy.