Flashcards on Conflict Management in Business
Conflict Management in Business: Your Guide to Resolution
Tap to flip · Swipe to navigate
Workplace conflict
56 cards
Card 1
Question: What is dysfunctional conflict in the workplace?
Answer: Conflict whose outcome is negative for the organisation, harming people or performance.
Card 2
Question: How can dysfunctional conflict weaken teamwork and affect the company’s image?
Answer: It weakens collaboration and can reduce customer service quality; if the public becomes aware, the company’s image may suffer.
Card 3
Question: Why can employees talking negatively about colleagues or the company damage corporate image?
Answer: Negative talk by employees to friends and family spreads poor opinions of the company that harm public perception.
Card 4
Question: How does increased staff turnover from conflict affect customer service and image?
Answer: Turnover lowers employee morale and reduces skills in the business, which harms customer service and public perception.
Card 5
Question: When answering an exam question worth three marks on conflict’s impact on image, how else could you structure your answer besides listing three points
Answer: You could discuss one point in depth and still be awarded all three marks.
Card 6
Question: What are common personal causes of conflict in the workplace?
Answer: Different personalities, personal ambitions and egos leading to unwillingness to compromise.
Card 7
Question: What should a manager do if conflicting parties cannot resolve their situation?
Answer: Intervene to refocus people on business objectives before personal agendas.
Card 8
Question: How can differences in background, culture and values cause workplace conflict?
Answer: They can cause irritations and misunderstandings that lower productivity if not addressed sensitively.
Card 9
Question: What training or skills can help manage conflict arising from cultural and personal differences?
Answer: Sensitivity training and developing timekeeping, respect for interpersonal issues, and emotional intelligence.
Card 10
Question: How does poor communication contribute to workplace conflict?
Answer: It causes misunderstandings because facts are interpreted differently, leading to role overload, role conflict or role ambiguity and missed deadlines.