Test on Business English: Professional Communication Skills
Business English: Professional Communication Skills for Students
Test: Business English — Education & Training, English Language Learning: Courses & Teaching, Customer Service Satisfaction, Job Applications — Interviews & Career Prep, Internships, English Language Learning: Present Tenses, Business English — Meetings & Conversation, Customer Service Operations, Customer Service Language Training, Customer Service Business Communication, Business Correspondence, Telephoning, Job Applications — CVs & Interview Prep, Job Applications — Professional Communication, Job Applications — CVs & Cover Letters
20 questions
Question 1: When including sensitive material in a business letter, it should be embedded in the second paragraph rather than opening the letter with it.
A. Ano
B. Ne
Explanation: The study materials state: 'If you are including sensitive material, such as rejecting an offer or informing an employee of a layoff period, embed this sentence in the second paragraph rather than opening with it.'
Question 2: According to the study materials, which of the following questions should be asked before writing an email?
A. What is the purpose of the email?
B. Who is the email for?
C. What do you want the reader to do?
D. How many recipients should receive the email?
Explanation: The study materials state that there are three questions to be asked before writing an email: 'What is the purpose of the email?', 'Who is the email for?', and 'What do you want the reader to do?'
Question 3: The phrase 'How can I help you?' is listed in the study materials as a common first word or greeting when making a telephone call.
A. Ano
B. Ne
Explanation: The study materials list common first words and greetings such as 'Is that Angela?', 'Hi. It’s Lucas.', 'Hello George. This is Juan from…', 'Good morning. This is Fred Thomas from…', 'Can I speak to Pavel Novák, please?', and 'Could you put me through to the HR department, please?'. The phrase 'How can I help you?' is not included in this list.
Question 4: Based on the provided conversation example, which of the following phrases is correct when asking someone to return a call?
A. Can he return my call back urgently?
B. Can he return my call urgently?
C. Can he give back my call urgently?
D. Would he return my call back urgently?
Explanation: The study material identifies 'back' as an extra word in the phrase 'can he return my call back urgently, please?'. Therefore, the correct phrasing would be 'Can he return my call urgently?' without the redundant 'back'.
Question 5: A cover letter should include details about which job the applicant is applying for and how they found the vacancy.
A. Ano
B. Ne
Explanation: The study materials list 'Which job you are applying for and how you found the vacancy' as an item included in a cover letter.