Test on Business Communication and Customer Relations

Question 1: Using slang such as 'bonkers' is considered appropriate in a business context.

A. Ano

B. Ne

Explanation: Slang should not be used in a business context. 'Bonkers' is provided as an example of informal English slang that should be avoided.

Question 2: According to the study materials, which of the following greetings should be avoided in formal email correspondence?

A. Dear Ms. Smith

B. Hey Liz

C. To the customer service team

D. Good morning

Explanation: The study materials explicitly state that 'Hey Liz' is an example of an informal English greeting to avoid, contrasting it with the formal 'Dear Ms. Smith'.

Question 3: The study materials suggest discussing the types of services that companies offer.

A. Ano

B. Ne

Explanation: The study materials explicitly include the question 'What services do the companies offer?' in the first activity, indicating that discussing company services is a suggested task.

Question 4: When a company launches a new product or service, the study materials indicate that information should be sent to potential new customers first.

A. Ano

B. Ne

Explanation: The study materials pose the question of whether to send information to existing or potential new customers first as a discussion point, without providing a definitive answer or indicating a priority for either group.

Question 5: According to the study materials, what is a direct consequence when 'things go wrong with services'?

A. Customers will demand new services.

B. Customers will complain.

C. Companies will launch new products.

D. Existing customers will receive information first.

Explanation: The study materials explicitly ask, 'What sort of things can go wrong with services like these and cause customers to complain?' indicating that when things go wrong, customers complain.