Flashcards on Types of Business Letters and Formal Communication
Types of Business Letters & Formal Communication Guide
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Business Letters
15 cards
Card 1
Question: What is a business letter?
Answer: A formal letter used in professional communication with companies, organizations, or customers.
Card 2
Question: Name common types of business letters.
Answer: Inquiry, offer, order, invoice, complaint (reclamation) and reply to complaint.
Card 3
Question: Which business letter is usually written first and why?
Answer: An inquiry, because we want information about goods or services.
Card 4
Question: What does an inquiry letter consist of?
Answer: Asking for information about price, quality, delivery or payment.
Card 5
Question: When do you write an offer letter?
Answer: After an inquiry or when we want to sell goods or services.
Card 6
Question: What does an offer letter include?
Answer: Description of goods, price, delivery terms and payment terms.
Card 7
Question: What is an order letter and what information does it usually contain?
Answer: A letter used to order products or services; it usually includes product details, quantity, price and delivery details.
Card 8
Question: How can orders be sent?
Answer: By letter, email, online form or phone.
Card 9
Question: What is an invoice?
Answer: A document asking for payment for goods or services.
Card 10
Question: When are complaints written or received? Give examples.
Answer: When goods are damaged, late or wrong. Examples: damaged goods or missing items.