Flashcards on Travel Agency and Tour Operator Functions
Travel Agency and Tour Operator Functions: A Student Guide
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Package Holiday Booking and Travel Insurance
17 cards
Card 1
Question: What must a customer do to book a holiday with a British travel agency (steps in the booking process)?
Answer: Telephone the agency to check availability, complete a booking form, accept the booking conditions, pay a deposit and pay for insurance.
Card 2
Question: When does the contract become valid after booking a holiday?
Answer: When the agency issues a confirmation invoice.
Card 3
Question: What documents make up the holiday contract?
Answer: The terms and conditions, the completed booking form, and information from the brochure.
Card 4
Question: When must the remaining balance be paid for a booked holiday?
Answer: At least 6 weeks before departure.
Card 5
Question: What payment is required if the holiday is booked less than 3 weeks before departure?
Answer: Full payment is required immediately.
Card 6
Question: What can the travel agency do if the balance is not paid on time?
Answer: Cancel the holiday, keep the deposit and charge cancellation fees.
Card 7
Question: If a travel agent makes a minor change to a holiday (e.g., flight times), what options does the client have?
Answer: Minor changes are allowed; clients are generally expected to accept minor changes (major-change options apply only if the change is major).
Card 8
Question: If there is a major change to a booked holiday by the travel agency, what three choices does the client have?
Answer: Accept the change of arrangements; purchase another available holiday from the travel agency; or cancel the holiday and receive a full refund of the a
Card 9
Question: When is compensation payable to clients after a major change or cancellation by the travel agency?
Answer: Compensation is payable unless the change or cancellation is due to unusual and unforeseeable circumstances beyond the agency's control.
Card 10
Question: List examples of circumstances where compensation is NOT payable when a holiday is changed or cancelled.
Answer: War, riot, civil strife, industrial dispute, terrorist activity, natural disaster, or adverse weather conditions.