Flashcards on Technical Communication and Academic Writing
Mastering Technical Communication and Academic Writing
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Communication
37 cards
Card 1
Question: What are the main components of human communication listed in the content?
Answer: Spoken and written language, nonverbal signs, sounds or utterances, use of time, silence, and artifacts.
Card 2
Question: What claim do some communication researchers make about our ability to not communicate?
Answer: They argue that we cannot not communicate — communication can be intentional or unintentional.
Card 3
Question: How do people create meaning in communication according to the content?
Answer: By mixing multiple cues (verbal, nonverbal, contextual) into a total package of understanding and co-constructing meaning through interaction.
Card 4
Question: What basic question is at the heart of human communication?
Answer: What message is being communicated to whom.
Card 5
Question: What does the transactional model of communication emphasize?
Answer: That communication is an ongoing process where people co-construct meaning and use feedback to exchange ideas.
Card 6
Question: How is active listening different from hearing?
Answer: Active listening requires effort to focus and understand, whereas hearing is just perceiving sound.
Card 7
Question: How is listening different from agreeing with the message?
Answer: Listening means paying attention and understanding; it does not require agreement with the message.
Card 8
Question: Why is listening particularly difficult when we disagree with the message?
Answer: Because we tend to put up defensive walls that block the message from being received.
Card 9
Question: What cues should we attend to when we listen?
Answer: Words spoken, tone of voice, facial expressions, posture, and emotions.
Card 10
Question: How do context and communication channels affect interpretation of a message?
Answer: The setting and medium shape how we receive and interpret messages; the same idea may be understood and responded to differently in different contexts