Flashcards on Sales Process Mapping and Pitching Strategies
Sales Process Mapping and Pitching Strategies for Students
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Sales and Customer Service
10 cards
Card 1
Question: What are the primary components typically included in a company's sales strategy and revenue goals planning?
Answer: Market analysis, target customer profiles, and sales strategies.
Card 2
Question: How is 'Customer service' defined in the context of a business?
Answer: Support and assistance provided before, during, and after purchase, including addressing inquiries, resolving issues, and maintaining positive custome
Card 3
Question: List three core activities that customer service should perform to maintain positive customer relationships.
Answer: Addressing inquiries, resolving issues, and providing ongoing support and communication to customers.
Card 4
Question: What is one way to measure and monitor customer support effectiveness mentioned in the content?
Answer: Measure satisfaction levels (e.g., tracking and measuring sales success and customer satisfaction).
Card 5
Question: Give two examples of where a venture might list its sales channels.
Answer: Digital channels and physical channels.
Card 6
Question: What should a venture identify about customer support when building its sales and service approach?
Answer: How it will provide customer support to clients and how it will measure satisfaction levels.
Card 7
Question: Name two practices recommended to improve sales and service team performance.
Answer: Invest in sales training and build relationships by treating customers as partners.
Card 8
Question: What is a key 'Do' when interacting with customers to improve sales outcomes?
Answer: Know your target audience: understand their needs, challenges, and buying habits to tailor the sales approach.
Card 9
Question: According to the content, what should sales interactions focus on instead of just features?
Answer: Focus on value: highlight how the product or service solves problems and improves customers' lives.
Card 10
Question: What ongoing activities are suggested after closing a sale to maintain customer relationships?
Answer: Stay in touch to resolve issues, obtain referrals, and secure renewals.