Flashcards on Information Systems: Concepts and Digital Strategy
Information Systems: Concepts & Digital Strategy Summary
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IT Management
33 cards
Card 1
Question: What are the main dimensions to evaluate in IT Management, according to the content?
Answer: IT function governance and organization; IT Service Model (Catalog, execution processes, monitoring, service level satisfaction); IT Project Managemen
Card 2
Question: What is the purpose of an IT Service Model?
Answer: To support or provide service functionality, offer on-demand support (remote and in-person) to resolve incidents and hardware issues, and improve IT o
Card 3
Question: Briefly define the Service Desk according to the included definition.
Answer: It is the single point of contact between the service provider and users; it manages incidents and service requests and handles communication with use
Card 4
Question: What aspects should be evaluated in the formalization of IT Service Management?
Answer: Whether there are internal/external providers for the service model; whether an IT service catalog exists; and whether there is a person responsible f
Card 5
Question: What should be evaluated concerning the allocation and implementation of IT Service Management?
Answer: Whether criteria and procedures exist for assigning priorities and resources to user requests.
Card 6
Question: What should be evaluated regarding external IT services and their monitoring/evaluation?
Answer: Whether formal procedures exist for monitoring and evaluating external providers, and whether service levels and satisfaction related to external prov
Card 7
Question: What key questions guide the alignment of IT projects?
Answer: Whether a digital strategy exists and at least a plan for its execution.
Card 8
Question: What elements are analyzed in the management and organization of IT projects?
Answer: Whether an IT committee exists, whether someone holds the role of IT committee, and whether there is IT representation on the board of directors.
Card 9
Question: What should be reviewed in the requirements analysis phase of IT projects?
Answer: Who defines the needs and whether a protocol exists for defining requirements.
Card 10
Question: What aspects does the monitoring of IT projects and services cover?
Answer: How project implementation and monitoring are carried out and whether information about them is available.