Flashcards on Business Communication and Outsourcing
Business Communication and Outsourcing: A Comprehensive Guide
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Outsourcing
24 cards
Card 1
Question: What is outsourcing?
Answer: Contracting work to a third‑party service provider or delegating functions/tasks to an external vendor to focus on core operations; the workers are no
Card 2
Question: What is offshoring and how does it differ from outsourcing?
Answer: Offshoring is getting work done overseas by relocating operations or jobs to a different country (primarily to reduce labor and operating costs). Unli
Card 3
Question: Give three key characteristics of outsourcing from the content.
Answer: 1) Contracting work to a third‑party service provider; 2) Delegating functions to an external vendor to focus on core operations; 3) Can be within or
Card 4
Question: Give three key characteristics of offshoring from the content.
Answer: 1) Getting work done overseas by relocating operations or jobs to another country; 2) Primarily done to reduce labor and operating costs; 3) Typically
Card 5
Question: Which processes from the provided list are suitable for outsourcing? (Name examples given in the content)
Answer: Suitable for outsourcing: IT support, Customer Service, Payroll, Recruitment, Software Development, Marketing, Catering, Employee Data Management, Dat
Card 6
Question: Are any of the listed business processes particularly unsuitable for outsourcing according to the content? If so, which and why?
Answer: The content does not explicitly label any listed processes as unsuitable; it presents all items in the table as candidates to consider for outsourcing
Card 7
Question: Within the topic of outsourcing, what does the term 'scalable' mean?
Answer: Scalable: able to increase or decrease capacity or resources as needed within an outsourced arrangement (meaning grows or shrinks to meet demand).
Card 8
Question: Use 'scalable' in a sentence related to outsourcing.
Answer: We chose a scalable vendor so our outsourced customer service team could handle seasonal spikes without long‑term hiring.
Card 9
Question: What is a 'vendor' in outsourcing?
Answer: Vendor: the external company or provider that delivers the contracted services or functions.
Card 10
Question: Use 'vendor' in a sentence related to outsourcing.
Answer: We selected a vendor to manage payroll and HR administration for our company.