Question 1

How do I cancel or change my subscription?

Accepted Answer

You manage your subscription where you bought it — the App Store, Google Play, or your account settings on the web. If you're stuck, message us via the form and we'll gladly help.

Question 2

How long until you reply?

Accepted Answer

We handle most messages within 24 hours on business days. Trickier technical issues can take a little longer — but we always get back to you.

Question 3

I forgot my password.

Accepted Answer

On the sign-in screen tap “Forgot password” and we'll send you a link to set a new one. If the email doesn't arrive, check your spam or write to us.

Question 4

What should I include for a technical problem?

Accepted Answer

The most helpful details are your device type, app version, what exactly happened, and the steps that led to it. Feel free to attach a screenshot or a short video right in the form.

Question 5

Is StudyFi only for university students?

Accepted Answer

No. StudyFi is for every kind of student — primary and secondary school just as much as university. You upload your own material, so the app adapts to whatever you happen to be studying.

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